The Creator’s Dilemma

Feb 10, 2017

Every creator faces a dilemma. When you spend too much working on one piece of work, you start to lose your perspective. The creator begins to design the work for themselves, instead of the end users. If you spend too much time in a forest, all you can see are the trees around you.

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Give Better Feedback

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Feb 7, 2017

Giving effective product feedback is difficult. The difficulty lies in two things. First, people expect designers to give them best practices that always work. Second, people expect designers to know everything that's wrong with a product.

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The Importance of Empathy

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Feb 2, 2017

As a product person, a strong sense of empathy is extra important. We need to be able to see the problem we are trying to solve from the end users. Anticipate how long a new design will take so we can prioritize the features. And iterate based on feedback we receive from sales and support people.

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A Practical Guide to Staying Emotionally Sane for Startup Founders

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Jan 2, 2017

Emotions in a startup are like clapping your hands very hard in a small room. They amplify louder than if you clap your hands in the open air. With a few simple tricks and tips, you can act on your emotions instead of having your emotions act on you.

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How to Prioritize Features

Published on

Dec 19, 2016

There's a sea of information you soak in everyday and you wish you have a magic wand that lets all your feature requests come true. Nobody has unlimited resources or runway. So the ability to decide exactly what features you should build becomes very important.

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The Spirit of UX

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Nov 5, 2016

The term "User Experience" or simply "UX" was made into a buzzword as the internet became cluttered with websites that had horrendous user experiences. However, UX is one of the world's oldest unrecognized skills. It existed long before we knew what it was.

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Success Isn't a Hack

Published on

Nov 26, 2016

Success isn't a hack. It is a campaign. It is a campaign that takes time, sweat, perseverance and, most importantly, discipline. Achieving success is like climbing Mount Everest or running a marathon. You think about the next mile instead of the finishing line.

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